NTMWD Annual Water Service Maintenance is March 3 – 31, 2025

EMPLOYMENT OPPORTUNITY
The City of Hackberry has an employment opportunity for an initiative-taking, energetic, and career-oriented person to join its workforce. This position has a variety of duties and opportunities, including but not limited to, maintenance of streets/equipment, repairing of water leaks, meter reading/installation, mowing/landscaping, etc. The position offers and encourages the attendance of classes to earn licenses in water and wastewater operations. To apply, send your application/resume to city@cityofhackberry.net or drop it off at Hackberry City Hall, 119 Maxwell Road, Frisco (Hackberry), Texas 75036.
Clogged Sewer Lines are no fun for anyone. Here are some tips to help keep them flowing smooth.
Think Before You Flush:
Next time you go to toss that “flushable” wipe in the toilet, you might want to consider not doing so. City Sewers in the area and across the country say the rapidly growing use of pre-moistened “personal” wipes — used most often by potty-training toddlers and people seeking what’s advertised as a more “thorough” cleaning than toilet paper — are clogging pipes & jamming pumps. Utilities struggling with aging infrastructure have wrestled for years with the problem of “ragging” — when baby wipes, dental floss, paper towels and other items NOT designed for flushing entangle sewer pumps. “Just because you can flush it doesn’t mean you should,” So when in doubt, what should you flush? It might sound blunt, but utility officials recommend sticking with the “three P’s”: pee, poop and (toilet) paper.
Cease the Grease
Hackberry Water Services(HWS) is well aware of the concerns of our customers. The water department strives to provide all our customers with the best quality water available in our area.
In the past few years, HWS has seen severe drought conditions not only locally but throughout the country. With the drought conditions, the ground gets dry and shifts causing major water leaks.
The Water Department tries to address these water leak issues as quickly as possible, prioritizing the Main Line water leaks first.. Sometimes it requires the Water Department to shut off the Main Lines that feed certain communities to facilitate making these repairs. There is no way to make contact with the water customers in those communities. HWS apologizes for any inconvenience this may be to our customers.
If for some reason you are experiencing a water leak in your yard be aware that it is most likely a line running to your home from the meter. These leaks are the responsibility of the home owner to have repaired. Any water loss is also the responsibility of the water customer. To try and keep your water loss at a minimum from the leak, please contact HWS at 972-292-3223 during normal business hours 8:00 am to 5 pm. (after hour water emergency 214-397-6806) to have the water shut off before repairs.
***HACKBERRY DOES NOT HAVE A POLICY TO APPLY CREDITS DUE TO LEAKS OR THEFT!***
We now offer vouchers for the City of Frisco Hazardous Waste Program at 1 voucher per month for RESIDENTIAL CUSTOMERS ONLY. Voucher cost is $50.00 made payable with check or money order only. Please see the list of accepted and unacceptable materials attached. We are excited to offer this service to our customers! Please feel free to contact us if you should have any questions. Thank you!