Attention: Water Leak Policies

Hackberry Water Services(HWS) is well aware of the concerns of our customers. The water deparment  strives to provide all our customers with the best quality water available in our area.

In the past few years, HWS has  seen severe drought conditions not only locally but throughout the country. With the drought conditions, the ground gets dry and shifts causing major water leaks. 

The Water Department tries to address these water leak issues as quickly as possible, prioritizing the Main Line water leaks first.. Sometimes it requires the Water Department to shut off the Main Lines that feed certain communities to facilitate making these repairs. There is no way to make contact with the water customers in those communities.  HWS apologizes for any inconvenience this may be  to our customers.

If for some reason you are experiencing a water leak in your yard be aware that it is most likely a line running to your home from the meter. These leaks are the responsibility of the home owner  to have repaired. Any water loss is also the responsibility of the water customer. To try and keep your water loss at a minimum from the leak, please contact HWS at 972-292-3223 during normal business hours 8:00 am to 5 pm. (after hour water emergency 214-397-6806) to have the water shut off before repairs.

 

HACKBERRY DOES NOT HAVE A POLICY TO APPLY CREDITS DUE TO LEAKS OR THEFT!