City of Hackberry
Addressing Concerns of Water Leaks
Hackberry Water Services(HWS) is well aware of the concerns of our customers. The water deparment strives to provide all our customers with the best quality water available in our area.
In the past few years, HWS has seen severe drought conditions not only locally but throughout the country. With the drought conditions, the ground gets dry and shifts causing major water leaks.
The Water Department trys to address these water leak issues as quickly as possible, prioritizing the Main Line water leaks first.. Sometimes it requires the Water Department to shut off the Main Lines that feed certain communities to facilitate making these repairs. There is no way to make contact with the water customers in those communities. HWS apologizes for any inconvenience this may be to our customers.
If for some reason you are experiencing a water leak in your yard be aware that it is most likely a line running to your home from the meter. These leaks are the responsibility of the home owner to have repaired. Any water loss is also the responsibility of the water customer. To try and keep your water loss at a minimum from the leak, please contact HWS at 972-292-3223 during normal buisness hours 8:00 am to 5 pm. (after hour water emergency 214-397-6806) to have the water shut off before repairs.
ONCE AGAIN, LOSS OF WATER DUE TO LEAKS FROM WATER METER TO CUSTOMERS RESIDENCE IS THE RESPONSIBILITY OF THE WATER CUSTOMER. WE DO NOT HAVE A POLICY THAT ALLOWS FOR CREDIT DUE TO LEAKS OR THEFT!
Water Rates for Customers of The Hackberry Water Service
$38.95 for first 3,000 gallons
Usage/Gallons Rate Per 1,000 Gallons
3,001 – 10,000 2.91
10,001 – 20,000 5.20
20,001 - All 7.20
Residential Sewer Customers pay a flat rate of $43.00 per month
$113.00 for first 10,000 gallons
Usage/Gallons Rate Per 1,000 Gallons
10,001 – 20,000 2.00
20,001 - All 3.00
Commericial Sewer Customers should contact the Water Department for any questions they may have about their sewer rates.
Sanitation Services are only available for our Residential Customers in select areas. The Rates for Sanitation is based on the number of Trash Carts that you request.
1 Trash Cart $14.22 + tax
2 Trash Carts $20.22 + tax
3 Trash Carts $26.22 + tax
Businesses needing Sanitation Services are advised to contact our contracted Trash Provider.
Billing is done between the 18th and 22nd of each month. If you have not received your water bill by the 1st, contact
HWS to request your balance on your account. All water bills are due by the close of business day on the 15th of the following month.
After the 15th there is a 10% late fee accessed to the bill. All water bills with late fees not paid by close of business day on the 25th of each month will be cutoff on the 26th and a $50.00 reconnect fee will be charged prior to the water being turned on.
(note: TAMPERING WITH WATER METERS IS A VIOLATION OF CITY AND STATE LAW!)
Water disconnected due to non-payment or Missing trash receptacles are not considered EMERGENCIES!!
Please contact City Hall during normal business hours to address these issues.
Be advised that if you are choosing to make a payment through your bank, they send checks through the mail service. It could take up to 10 business days or longer to receive payment. If payment is received after the dates above, all appllicable fees will be applied. You are still responsible for the late fees and reconnect fees.
WE ARE NOT RESPONSIBLE FOR U.S. MAIL DELIVERY! FAILURE TO RECEIVE BILL,DOES NOT EXCUSE PAYMENT.
Water bills are to be paid with Check, Money Order, Visa, Mastercard, American Express or Discover.(cards 3% of bill)
You can pay your bill:
1. By mail with a check
or money order
2. Auto bill pay through your bank
3. Sign up for auto debit through your credit card with the 3%
(forms at city hall)
4. Drop off your payment at city hall during regular business hours
5. Drop off your payment at the drop box outside the city hall
6. Call city hall and pay with a credit card
with 3% over the phone.
We do not accept electronic transfer payments.
(note: any questions about any information on this website contact The City of Hackberry at 972-292-3223) This information is the most current as of 5/2017