Hackberry Water Service Customers:
From the desk of the Mayor, City of Hackberry
To the residents of Hidden Cove, The Shores, The Enclave and Rivendale by the Lake.
It has come to our attention that there is a lot of mis-information on social media about the water service for these communities. Let me see if I can address some of these issues.
First I think it would help to understand where the water comes from. North Texas Municipal Water District (NTMWD) provides the water from Lavon Lake, Lake Texoma, Jim Chapman Lake, Lake Tawakoni, Bonham Lake and the East Fork Raw Water Supply Project. (see https://www.ntmwd.com/watersystem.html). They provide the water and treat it for the City of Frisco. The City of Hackberry then purchases that water to supply to our citizens, as well as the new developments in our area. Due to the water being stored in water tanks and towers, the water is then again treated to supply the best quality and safe water to our customers. We have hired US Water (http://www.uswatercorp.com/) to manage our water as well as our wastewater needs. US Water, as well as TCEQ, monitor our water to make sure it is compliant.
Yearly a report is sent out (called a CCR) to the customers of the Hackberry Water Service. Every city in Texas is required by TCEQ to send this information out and post it on their websites. You will find this information located under “more” CCR Reports.
Next. To address the low water pressure at times. Be aware you purchased a home in a construction area. There will be times that the construction companies will be using large amounts of water during different phases of construction. New water lines will be installed as well as the flushing of those lines. Once the completion of the developments are done, the water pressure should level off and the pressures should stabilize.
There are, at rare times, when power and equipment failures occur. If the water pressure falls below TCEQ standards, a boil water notice will be issued. Hackberry Water Service will, at that time, post information by signs in front of the entrances of the communities, on the information board outside City Hall, on this website, as well as to send emails to those who have signed up for our city alert email. Be aware, city alert emails, will only be sent out for Emergencies!! Like boil water notices or natural disasters!! NOT LOW WATER PRESSURE.
To have your email included, please send your email address to firstname.lastname@example.org. This is a non-read, non-response email being used for recording of contacts only! If you have any questions or concerns, you should still contact the City at email@example.com. We will make every effort to contact those on the list as quickly as possible.
Thank you for your patience during our growing pains, and please be assured the City of Hackberry takes its responsibility seriously.
Mayor and Staff
NORTH TEXAS MUNICIPAL WATER DISTRICT
The North Texas Municipal Water District (NTMWD) has scheduled a chlorine maintenance that will be conducted on the NTMWD Wylie, Tawakoni, and Bonham water transmission systems and customers’ distribution systems for the 28-day period of March 7, 2016 through April 4, 2016. Annually, NTMWD performs chlorine maintenance prior to the warm months of the year.
Why does the NTMWD perform chlorine maintenance?
The Texas Commission on Environmental Quality (TCEQ) allows water suppliers to perform chlorine maintenance to help reduce the need for water suppliers to flush systems in order to maintain chloramine residuals (required by the TCEQ) during the warm weather periods, thus conserving water. The flushing of water lines, during warm weather periods, maintains water quality to ensure the water supply is safe for human use and consumption.
What are chloramines?
The NTMWD utilizes chloramines, a combination of chlorine and ammonia, to provide the disinfectant residual in the transmission and distribution systems as required by the TCEQ. Chloramines provide a longer lasting residual disinfection in water pipelines and storage facilities. During the chlorine maintenance period, the disinfection residual consist of chlorine alone without the ammonia.
Why do water suppliers flush water, typically from the fire hydrants, during warm weather periods?
NTMWD continuously monitors water quality to ensure it meets or exceeds state and federal standards. If water tests indicate the disinfectant concentration has dissipated to levels that would affect water quality, water suppliers will flush the water within the pipes so that water with a higher level of disinfectant is present. Water providers must maintain water quality that is safe for human consumption and use.
Does this process affect drinking water quality?
The chlorine maintenance does not have a negative effect on water quality; the water remains safe for use and consumption. During the chlorine maintenance period, consumers who are sensitive to odor or taste changes in the water might notice a stronger smell or taste of chlorine. This odor and palatability change does not alter the quality of the drinking water provided to consumers.
NTMWD continuously monitors water quality to ensure it meets or exceeds state and federal standards.
• NTMWD conducts more than 250,000 water quality tests per year (average of 685 tests per day).
• NTMWD monitors and tests the water coming into our supply and the treated water leaving our facilities for delivery to the NTMWD Member Cities and Customers.
• NTMWD Member Cities and Customers monitor and test the water they store and deliver to residents and businesses.
• NTMWD publishes monthly and annual water quality reports that can be found on the website: https://ntmwd.com/water_quality.html
Is the chlorine maintenance being conducted as a response to the Flint, Michigan water supply issue?
No, there are no lead pipes in the NTMWD water system; however, some older homes may still have lead pipes or lead-based solder that could leach lead into their water under certain conditions. The NTMWD operates the treatment process to prevent leaching of these metals into the water.
Who do I contact if I have questions?
If you have any questions regarding this maintenance, please contact:
Denise Hickey Ted Kilpatrick Water Resource Program and Water System Manager Public Education Manager 972-442-5405 972-442-5405 firstname.lastname@example.org email@example.com
North Texas Municipal Water District • 501 E. Brown Street • P.O. Box 2408 •Wylie, TX 75098